FAQ

By registering on our website you will receive a unique suite number associated with our address and which must be used in all your purchases. This address can be found on the homepage when logging in.

No. Many vendors do not ship to mailboxes (PO BOX) just as ups, dhl and FEDEX do not make deliveries in mailboxes. Our address is a commercial building with employees on business hours from 9:00 a.m. to 5:00 p.m., Monday to Friday to receive the packages The suite number is how we identify your package shipped to our address.

We do not charge registration fee or monthly fee.

We offer Package Forwarding and Personal Shopper (online and physical) services.

For international shipments via USPS the value depends on the type of your account, shipping weight and destination and for other shipping methods or for shipments within the U.S. the value also depends on the size of the package.

You can simulate shipping costs using our simulator on our homepage.


The Customs Declaration is your responsibility and should contain the items on the packaging. The declaration amount will be used for optional insurance.

If you wish We can remove the invoice. This is one of the options that can be requested when creating your shipment.

The insurance is optional and can be contracted on shipping request and the cost of insurance is $3 for every $100 or fraction declared.

Yes, these are the limits applied by the USPS and can be viewed directly on the USPS website

No, you do not need to notify us of your purchase, We'll dentify your purchases through your suite number.

We identify your purchases through your suite number that is provided in the register.

All packages received have a free storage term of 120 days if you wish to extend the storage the daily rate amount is $0.05 for every 200 in³ or fraction.

Yes, but you should not use for other purposes such as using address for issuing documents, opening accounts in banks or financial institutions, opening business, etc.

We use USPS, UPS, Fedex and DHL services, check the pricing simulator to find out what options are available.

Contact us about your requests.

Approved account are accounts that do not have the $100 monthly limit for use on our website and that can use all payment methods available for the assisted purchase service. To have your account approved you must send us the following documents:

  • 2 documents with photo (ID,DL, Passport etc.);
  • 1 recent address voucher


It is recommended that you use the phone number linked to the payment method used because many stores use this information to approve the purchase, but if the store requires a U.S. phone number we recommend that you use some telephony service via internet that provides a phone number where calls can be redirected to your number because stores may need to contact you, or in last case you can use our number that is provided along with our address.

Service suggestions for phone number:

Your account may have been blocked for security reasons or on suspicion of fraud such as use of a third party credit card or Paypal account, which differs from the data you enter, or we may have received any fraud complaints from any seller to your account. If your account has been blocked please wait for our contact where we will request proof of some information.

We will pay a commission for all shipments made during the first two years of customers who register on our website using your referral link and the amount of the commission will depend on the type of customer's account and the shipping weight:

Indicated Customer with "Full" account:

  • Shipments of up to 4lbs - $0.75;
  • Shipments between 4 and 8Lbs - $1.50;
  • Shipments between 8 and 12Lbs - $2.25;
  • Shipments above 12lbs - $3.60;

Indicated Customer with "Light" account:

  • Shipments of up to 4lbs - $0.50;
  • Shipments between 4 and 8Lbs - $1.00;
  • Shipments between 8 and 12Lbs - $1.50;
  • Shipments above 12lbs - $2.00;


No, there are beyond size and weight limit restrictions there are legal restrictions on products that are prohibited from shipping:

  • Currency;
  • Firearms, ammunition and weapon parts;
  •  Items that require refrigeration;
  • Flammable and explosive;
  • Perishable foods;
  • Aerosols;
  • Air Bags;
  • Alcoholic Beverages;
  • Animal Skins;
  • Live Animals;
  • Human remains;
  • Plants or animals;
  • Diamonds;
  • Ivory;
  • Controlled drugs or substances;
  • Cigars / Tobacco;
  • Electronics or equipment requiring ECCN (Export Classification Control);
  • Any item prohibited by U.S. or destination country laws;
  • Prohibited or limited products by the selected shipping company.


USPS - UPS - DHL

Contact us.